What is employee engagement and why should you be concerned with it? “Employee engagement defines the way an individual contributes and relates to the organisation for which the employee works.”  Employee engagement is a critical enabler in an organization’s success in both good and bad times. The Gallup organisation has collected data that confirms this—engaged employees who offer their discretionary effort generate 38% higher customer satisfaction scores, 22% higher productivity and 27% higher profits for their companies.  click here for the entire article: